You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you need assistance with expedited orders, please call Customer Service at 800-285-8957 during our regular business hours: Monday–Friday, 9am–5pm PST. Please have your completed order number ready.
DELIVERY TO THE CONTINENTAL U.S. ONLY USING USPS.
Order processing may require up to two (2) business days from the date the order is placed. Standard delivery may take an additional 3 to 6 business days.
FREE SHIPPING PROMOTIONAL OFFERS
Promotional offers for free shipping, when advertised, are only available for USPS Ground Shipping to the continental United States (excludes Alaska and Hawaii), unless otherwise stated. If purchaser chooses an alternative shipping method for a product that has a free shipping promotion, the full shipping price will be charged according to the method chosen -- no reimbursements will be provided.