• Privacy Policy - We honor your privacy and adhere to our strict privacy policy.
  • Wholesale - We offer the opportunity for those interested in selling our products to become a distributor. If this FAQ does not answer all your questions, call us anytime at 800-285-8957.
  • Guarantee - The Body Back Company goal is to offer you the highest quality products and service. We stand behind every product and your satisfaction is of the utmost importance to us.
  • Products - If you have a question about one of our products that is not listed in this FAQ, please feel free to call or email us and we will answer any questions.
Do you share my email, phone or other information?

 

We respect your privacy. Any information obtained from you by making a purchase or contact with us will remain strictly confidential and protected.

We do not share, lease or sell any of our customer information.

All information used to complete your order is safeguarded from the moment you place your order. All orders are handled on a secure, 128 Bit Encrypted connection direct to our servers. Cookies are used.

Personal information is NOT e-mailed to our order dept. The database is secured and accessible ONLY by our customer service and management departments. If you would like to know more about our procedures, please use our contact page to contact us

Wholesale

 

How can I become a wholeseller for the Body Back Buddy?

We welcome healthcare professionals, retailers and wholesale inquires.Please click here for information on becoming a reseller or call 1-800-285-8957.

Guarantee

 

The Body Back Company's goal is to offer you the highest quality products and service. We offer a 30 Day Money Back Guarantee on all products if they were purchased from us. If you purchased a Body Back Company product from a reseller, please consult with them for their guarantee and return policy.

The Body Back Buddy and the DaVinci Tool come with a lifetime warranty against defects.

Orders and Order Processing

Do you accept credit cards?

Yes, we accept Visa, Mastercard, American Express and Discover.

Do you ship to Canada or Internationally?

We do not directly ship any of our products internationally. However, we do sell select products in Amazon International Marketplaces. Please visit our storefronts in the marketplaces below:

What is your return policy?

We want you to be 100 percent satisfied with your purchase from us. All of the Body Back Company products can be returned within 30 days from the receipt of shipment. Product must be in the original packing and in resellable condition.

Company Info

How can I contact Body Back Company?

You can email us or, if you are in the US, you can call us toll free at 800-285-8957. Outside of the US, please call direct at 541-488-9360. Fax: 866-689-3381

Snail mail can be sent to:

Body Back Company
280 E. Hersey Street., Suite 19
Ashland, OR 97520

Products

What are the differences between the Body Back Buddys?

We have 4 styles of the Body Back Buddy. The black colored Body Back Buddy referred to as the "Classic," was the original design. We redesigned the tool, hence the blue version, to be lighter weight and slightly smaller by 2" as well as enhanced the therapy knobs. One of the knobs is pointed on the end allowing for precise trigger point pressure along the spine. The handles are also slightly angled for better control. Larger people, typically men with wider girth, still prefer the bulkiness of the Classic and that is why we still manufacture it. The blue version is by far our best selling design because of it's versatility. It fits approximately 95% of our customers.

The Body Back Buddy Jr. (purple color) and the Body Back Buddy Mini are both optimal for travel. The Jr. model has more versatility and the Mini is more compact.

What are the materials and dimensions of the Body Back Buddies?

The Body Back Buddies are made of high density, BPA, PBDE, TBBPA free polyethylene. They are made in the USA!

Body Back Buddy:
26" long
11" wide at the widest curve
9" wide at the smallest curve
Body Back Buddy Pro Sport:
26" long
11" wide at the largest curve
9" wide at the smallest curve
Body Back Buddy Jr.:
23" long
9" wide at the widest curve
4.5" wide at the smallest curve

What is the DaVinci Tool made of?

The DaVinci’s “base” is Santoprene TPV 281-64MED. The "MED" means medical grade. No rubber or latex. Santoprene is completely synthetic without any natural latex rubber. They are made in the USA!

What is the difference between the DaVinci Tool soft and firm?

The DaVinci soft has a slight give, which is most noticeable when body weight is applied. The soft is not entirely pliable, but it is not as hard as the firm. The firm has absolutely no give. The soft does allow for some pressure relief when the body weight is applied.

What is the difference between the AccuMassage and Acu-Masseur

The difference between the AccuMassage and Acu-Massuer is the materials used making the Acu-Masseur slightly more durable. The Acu-Massuer can handle a bit more pressure for those seeking extremely firm pressure. The balls on each product also differ slightly. The balls on the AccuMassage are softer and the balls on the Acu-Massuer are hard plastic. The AccuMassage is one of our best selling products because it does allow for firm pressure and accuracy in hitting the trigger points and it is offered at a lower price. It is, however, important to firmly tighten the handles to enhance its ability to apply firmer pressure.

What are the materials of the Body Back Stretcher?

The cover is PU and the inside is sponge and wood.

What are the materials in the Rhino Balls?

The Rhino Balls are made of PVC and softener (DOP Dioctyl Phthalate).

What are the material and sizes of the Porcupine Ball?

The Porcupine Balls are made of PVC.

  • Blue: 2" (5 cm)
  • Yellow: 2 1/2" (7 cm)
  • Red: 3" (9 cm)