Frequently Asked Questions

Body Back Buddy

Since 1995, the Body Back Buddy has been 100% sourced and manufactured in the United States. Knoxville, Tennessee is where the Buddy is currently being manufactured.

The user manual is available on our website here.

If you're looking for a hard copy of the usage poster and/or manual, please reach out to our customer service with a mailing address and we will send it out to you as soon as possible. 

Every Body Back Buddy purchased through a verified retailer (Amazon, Walmart, our retail website) is automatically covered by the lifetime warranty. Warranty registration is not required. If you do experience any issues with your Buddy, please reach out to our customer service with your order number. 

The Body Back Buddy was created to relieve areas of tension on the body. Instructions are included with each Buddy and are available on our website. We recommend consulting with your primary care physician if you’re unsure on how to utilize the Buddy for your specific needs. 

Wholesale

Please send your wholesale request to customerservice@bodybackb2b.com, and we will happy to send you the required information to create an account with us.

Shipping

We do not offer international shipping through our retail website. However, some of our products are available on their respective Amazon counterparts in Canada, Mexico, UK, Germany, France, Italy, and Spain

Sometimes orders are preemptively scanned before they’re delivered. Please wait 24 hours and if you still haven’t received your order then please reach out to our customer service. 

Because of the way our automated system handles orders, it is only able to send one tracking number for an entire order, even if it is arriving in separate shipments. If the tracking states that your order has been delivered but you’re missing items, please reach out to our customer service. 

Returns

Orders made within the last 30 days are eligible for return. Please contact our customer service with your order number to receive your prepaid return label.

Returns are not accepted for orders beyond 30 days.

Your refund will be processed after we have received your return. If your return’s tracking states that it has been delivered to us and you haven’t received a refund, please reach out to our customer service. Please note that it can take up to two weeks for the refund to appear on your statement.